Services
BOD/Advisory and Fractional Leadership
BOD/Advisory and Fractional Leadership
BOD/Advisory and Fractional Leadership
ICS is available to work with Directors, advisory boards, VC and PE operating partners. We can provide fractional and/or temporary CS leadership or operating roles as needed.
CS Executive/Leadership Coaching
BOD/Advisory and Fractional Leadership
BOD/Advisory and Fractional Leadership
ICS leaders are available to work with both your senior and emerging leaders to hone the skills they need to grow in their role or to step into a new one. Sessions can flow from our “Leadership for Growth” framework or can be designed around your specific areas of need. This service focuses on skill building, agile mindset, knowledge tran
ICS leaders are available to work with both your senior and emerging leaders to hone the skills they need to grow in their role or to step into a new one. Sessions can flow from our “Leadership for Growth” framework or can be designed around your specific areas of need. This service focuses on skill building, agile mindset, knowledge transfer, and problem solving. This service is typically a complement to our CS services and solutions, but is available for leaders outside the CS function.
CS Readiness/Maturity Assessment
BOD/Advisory and Fractional Leadership
CS Readiness/Maturity Assessment
ICS conducts a curated online assessment with a group of your CS-interested stakeholders. This is virtual but ideally, synchronous. Providing a workshop atmosphere, the moderator will introduce each question and provide context, background and scoring benchmarks to maximize participant understanding. The assessment results will point to perceived strengths and areas of opportunity.
CS Strategy Development
CS Program Implementation
CS Readiness/Maturity Assessment
What are we trying to achieve with our CS effort and Why? How will we know if we have? Our consultants will work with your team to develop the right CS strategy for where your business is now and for where your business needs to go. Ensuring your customer's success is very personal, so the strategies we employ to do so are critical. All workflows, hiring and tooling are in service of the strategy.
CS Program Design
CS Program Implementation
CS Program Implementation
ICS will assess your organization's needs, stage, readiness and structure to design the program. We assemble process templates and design custom workflows to deliver on the CS strategy. We provide guidance on what skills you will need and when you will need them. The program will make optimal use of existing tools and recommendations to make changes if needed.
CS Program Implementation
CS Program Implementation
CS Program Implementation
ICS works with you to prepare your organization for change and then rolls out the program, or changes to the existing program as seamlessly as possible. If you are in a dynamic growth phase, ICS can provide dedicated staff to support rapid growth of the team. If you're just getting started, don't worry, we've got you covered!
CS Program Transformation
CS Program Transformation
CS Program Transformation
What got your business to where it is, isn't necessarily what it needs to reach the next set of objectives. The ICS CS assessment will identify program highlights as well as opportunities for improvement. While we may suggest net new workflows and org structures, CS transformation begins with your working CS function and seeks to improve performance with minimal disruption.
CS Technology Assessment
CS Program Transformation
CS Program Transformation
ICS will look at where CS functionality and support lives in your current stack and make recommendations. We can orchestrate vendor evaluation of CS support tools or participate in your eval process. ICS is not affiliated with any partner programs and we have no bias beyond client fit, reliability, cost-effectiveness, usability, roadmap and scalability.